Workflow Event Types
A workflow event is identified by an event type and an event code.
Event types are used to classify individual workflow events in conjunction with event codes. They represent categories of events or departments, for example Credit Control, Customer
In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. Service or Provisioning. Each event type is a 3-character or 4-character code, plus a longer, more user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent.-friendly description, for example Credit Control (CRED).
An event type can have one or more associated event codes.
When you configure an event type, you:
- Provide a code, which should be meaningful to the user, for example BAR, QRY (query), or CUST (customer).
- Provide text description. This text is visible in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI., so it must be meaningful.
- Specify the levels of the CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. customer hierarchy at which the workflow event can be raised.